Managed Services

Managed Services

Experts who manage today’s technology for tomorrow’s transformation.
Cisco Services. Accelerate.

Managed Services

IT leaders are at an inflection point in terms of making the right technology investments, delivering value and building a future-ready IT landscape. They are doing all this in an environment where technological heterogeneities and complexities have made it necessary to put in place a wide range of IT services, making cost optimization, reliable and strategic IT operations the need of the hour.

Features

  • Integrated Command Center (ICC) support containing IT Service Desk and major incident management

  • Proactive and reactive monitoring support of applications and servers through a Network Operating Center (NOC), 365/24/7 days

  • L1 Support during a customer’s business hours for jeopardy order management

  • L2 Technical Support (IT operations) for smooth day-to-day operations and enabling better end-customer experience

  • L3 Application Support to manage the business changes (RFCs) and tailored requirements

  • SLA management

Benefits

  • Best-in-class IT operations: Pre-integrated processes, systems, tools and best practices to manage IT operations effectively and efficiently

  • Improved efficiency and effectiveness with the help of ITIL V3-aligned processes

  • Reduced time to market by delivering quality IT services with speed that helps achieve business goals

  • Ability to anticipate and act on the basis of dashboards, reports, and a monitoring and controlling framework